Returns Policy & Details:
Where goods have been delivered to The Customer in accordance with an order placed by them, but are subsequently not required, The Customer is required to restore them to The Company at The Customer's cost and to take reasonable care of those goods in the meantime.

All items being returned by The Customer must be in their original condition and packaging within 30 days of receiving the goods. If these conditions are met, Coventry Medical Supplies will issue a full refund for the goods, or exchange items where required. In addition to this, customers are asked to include their invoice/receipt with the goods being returned, so as to prevent any further delay in dealing with your request.

Coventry Medical Supplies will only refund the delivery charge if the return is as a result of our error, or as a result of a genuine fault with an item. In the case of faulty goods, faults can only be determined upon return of your item and at the discretion of Coventry Medical Supplies.

Coventry Medical Supplies cannot be made responsible for the loss of your items when returning them to us, however we do request that you return items via 1st class recorded post, to help you to track and trace the whereabouts of your parcel and cover yourself for any loss should it occur.

Returning an Item:
Coventry Medical Supplies give a 30 day refund or exchange policy on all items purchased, providing they meet the conditions set out in our returns policy. If you are returning an item with a genuine fault, please send this back to us as soon as is convenient, outlining where the fault has occurred, so we can deal with your request immediately.

How do I return an item?
The invoice we sent with your order also doubles up as a returns form. All you need to do is tell us why you are returning your item and what you would like us to do next (refund or exchange). For exchanges, please state the size and product code of the item you require to enable us to deal with your request.
Please send items back to us using the packaging provided with your order. Please ensure this is taped securely and sent via first class recorded delivery to:

Returns Department
Coventry Medical Supplies
Torcross House
300 Foleshill Road
Foleshill
Coventry
CV6 5AH

When will I receive my Refund or Exchange?
When we receive a returned item, our returns department will first ensure that it meets the conditions set out in our returns policy. Once this is checked we will process your request as stated on the returns form you filled in when sending back your item. Exchanges will be processed and dispatched immediately, unless there are any unforeseen problems with your returned item, which may include the goods, the return information provided or if the items you require are out of stock.

Refunds will be completed as soon as possible, and these usually clear within 7 days of us receiving your returned goods. Refunds are also issued according to the way you originally purchased your items and only processed after we receive your goods and the relevant checks have been made. Therefore a guaranteed time scale for refunds or exchanges cannot be specified.

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